RETURN POLICY RETURNS/EXCHANGES If for any reason you are not satisfied with your purchase on dnacosmetics.com, you may return unused products to us for an exchange, you have up to 20 days after the purchase date; Exchanges will be honored when proof of purchase and the product in its original form and packaging are received. The customer is responsible for shipping charges on returns/exchanges, unless there is a DNA Cosmetics’ mistake. Returns/exchanges on used or opened products will ONLY be accepted, if the product does not satisfy the customers’ skin (this will be handled on an individual basis). In this case, all complaints must be reported to firstname.lastname@example.org prior to sending the product back; a customer service representative will walk you through your options. STANDARD RETURNS/EXCHANGES All returns should be addressed to: DNA Cosmetics Customer Return 13197 Lower Harden Ave. Orlando, FL 32827 DAMAGED ITEMS When your order arrives, please inspect the items for any damages that may have occurred during shipment. If any damages occurred to the item(s) in your shipment, please contact us immediately at 1-855- 687-6880 or by email at email@example.com. Please provide the order number along with your email address and phone number for faster service. QUESTIONS? If you have any questions about the returns or exchanges, please contact us by phone at 1- 855-687- 6880 or by email at firstname.lastname@example.org.